Contact & support

We’re here to help.

Questions about your plan, delivery or getting started? Send us a message and our team will get back to you. Fast, friendly and completely discreet.

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Send us a message

Fill in the form and we’ll be in touch.

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Hours & response times

When we’re around, and when to expect a reply.

Support hours

Monday – Friday08:00 – 17:00
Weekends & public holidaysClosed
Time zoneSAST (GMT+2)

What to expect

  • Messages: usually answered within a couple of hours during support hours.
  • Clinical questions: routed to the medical team, who reply within 1 business day.
  • Weekends & after hours: messages are answered the next business day.

Medical urgency? Don’t wait for us.

Androlab support is not an emergency service and we can’t provide urgent or emergency medical care.

If you’re experiencing a medical emergency (chest pain, difficulty breathing, a severe reaction, or any life-threatening symptom), call 10177 (ambulance) or 112 from a mobile, or go to your nearest emergency department immediately.

For non-urgent clinical questions, message the medical team from your Androlab account and a clinician will respond within 1 business day.

Androlab provides access to independent medical assessment and healthcare support by HPCSA-registered practitioners. Support channels are for service and general enquiries and do not provide medical advice or emergency care. Treatment is prescription-only and provided only where clinically appropriate following a doctor’s review. Contact details and hours are current as at publication.